Complaint·July 11, 2023

Staff reported they use time-out or redirect the children when they are not behaving. Children stated they are placed on time-out when they do not listen to the staff. Parents stated staff redirect the children. LPA observed staff interacting with the children in an appropriate manner. Staff were redirecting the children and speaking to them in a calm manner. Staff reported the daycare has an open door policy. Parents are welcome to come inside of the home. Children stated the parents are able to come inside of the home. LPA observed parents coming inside of the home to pick up children. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of personal rights are found to be unsubstantiated. The facility uses redirecting and time-out as a form of discipline. Parents are able to come into the home. The facility has an open-door policy. Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.