complaint·December 2, 2022

On 12/02/22 Licensing Program Analysts (LPA's) Justin Dorsey and Andrea Pittman conducted an complaint investigation at the facility to deliver complaint investigation findings. Upon arrival LPA's met with Director Daniel and Melissa Herrarte. During the visit LPA's observed 21 children in care. During the course of the investigation LPA Dorsey interviewed the complainant, directors, children, and parents of the program. As part of the investigation LPA Dorsey obtained the facilities children roster and documents relevant to the investigation. After observations and interviews with parties related to the allegations it was found that the allegations could not be collaborated. Therefore, the allegations have been found unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the facility is not providing a safe and healthful environment, Therefore the above allegations are Unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Melissa Herrarte along with Notice of Site Visit and Appeal Rights.