complaint·November 9, 2023

Pg. 2 During the interview with the Director, it was disclosed that Child 1 and Child 2 had ongoing issues involving headlice. Child 1 and Child 2 were detected for having headlice on three separate occasions, apart from one another. Wellness checks for headlice were conducted once a week, prior to the incidents involving Child 1 and Child 2. After discovering the initial case involving Child 1 in July of 2023, the Director stated that the facility began conducting daily wellness checks (in the AM) to ensure the health and safety of children and to also minimize the spread of headlice. On 8/1/23, Child 2 was detected for headlice. Per the Director, the children do not share blankets. The children bring their own linens every Monday and the linens are sent back home every Friday to be washed. Each Child has their own cubby which their items are stored separately. Upon discovering that a child has lice, the facility notifies the parents (via letter and/or verbally) and staff disinfect/clean the entire area, including the beds and carpet. Per the Director, There were a total of three children who were detected for headlice, during three separate occasions, apart from one another. During the interview of Staff, it was disclosed that within a period of three months, Child 1, Child 2 and Child 3 were detected for headlice on three separate occasions, apart from one another. Wellness Checks are conducted at the facility daily to ensure the health and safety of children, which include checking the kids for headlice. Per Staff, the children bring their own linens every Monday and the linens are sent back home every Friday to be washed. Each Child has their own cubby which their items are stored separately. Upon discovering that a child has lice, the Director notifies the parents and staff disinfect/clean the entire area, including the beds and carpet. Parents interviewed stated that facility conducts wellness checks daily to ensure the health and safety of all children. Parents stated that the facility notified parents when there was a concern involving headlice. No other parents presented concerns of their children having headlice. Statements obtained during the interviews with children were inconsistent and did not corroborate with the allegation listed on this complaint. (Please see LIC 9099C / Pg. 3 for additional information) Pg. 3 Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Amy Perez and Appeals Rights provided.