Office review·April 20, 2022

On April 20, 2022 a Supervisory Conference was held by Regional Manager Scott Herring, Licensing Program Manager (LPM) Mariela Ramon, Licensing Program Analyst (LPA) Monique Ayala, District Manager Katherine Stevens and director Wendy Powell. This meeting is to assist the facility to maintain compliance with Title 22 Regulations and ensure the health and safety of children in care. The purpose of the Supervisory Conference was to discuss the following: On 02/14/22, facility submitted to the Regional Office (RO) an unusual incident report indicating that on 02/10/22 a staff member took a child by the arm and roughly placed her down on her cot during nap time. Child did not sustain any injuries. The incident was recorded on the facility video surveillance camera. During the unusual incident follow up, staff disclosed that she wished she would handle the situation differently that If she was presented with an identical situation, she has learned from this experience. The RO requested a copy of the facility surveillance camera portraying the incident; however, the facility was unable to provide the RO with a copy of the video. In regards to the facilities video surveillance footage, District manager stated the video records only records 48 hours of footage. The facility took the appropriate actions and placed staff on administrative leave and later staff was terminated. No deficiencies were issued. LPM Ramon explained appropriate strategies to engage children that exhibit difficult and challenging behaviors. RM, advised staff to be trained in behavioral issues. District Manager stated there are behavioral specialist within the company and also have an application called "my path" that provides resources to staff that may need training concerning children's behavioral issues. Concerning staff training, staff complete the pest control, mandated reporter, series of child supervision, series of our curriculum and child behavior to name a few. It's about 3-4 day training. There is monthly training. Director stated that if she notices staff need extra help she adds the training to the staffs monthly training. They also send master trainers for in person training to the facilities. LPM Ramon recommends to the faciity to conduct quarterly training to all staff on topics focus on Personal Rights and how to work with children that exhibit difficult behaviors. During this meeting, director was provided with a copy of training resources from Smart Horizons for additional training information. District Manager, was provided a declaration to complete concerning the how long the surveillance video footage is recorded. District manager will speak to the corporations attorney and forward the completed declaration to LPM Ramon. A copy of this licensing report must also be posted for 30 days. If this requirement is not met, civil penalties in the amount of $100 per violation will be assessed. A copy of this report must also be provided to each parent and a copy of the Acknowledgment of Receipt (LIC9224) of licensing report must be kept in each child's file. An exit interview was conducted, and a copy of this report was read and provided to the director.