complaint·October 20, 2023

On October 20, 2023, Licensing Program Analyst (LPA) Annelise Villa met with Director, Rubi Trejo for the purpose of concluding the investigation concerning the above complaint allegation. LPA toured the facility and observed 12 infants and 3 staff caring for them. The investigation consisted of interviews with staff, children, and other complaint relevant parties including the review of supportive documentation. Based on conflicting statements obtained during interviews conducted with parents, staff and other relevant complaint parties, the allegation may be valid but cannot be proven. Therefore, based on the evidence gathered the allegation is unsubstantiated at this time. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.