complaint·February 1, 2022

On 02/01/2022, Licensing Program Analyst (LPA) Silva Garibyan conducted an unannounced site visit at CCRC Head Start-Reseda for the purpose of concluding and delivering the findings for the above-mentioned allegation. Upon arrival, facility staff conducted a health screening on LPA prior to entering facility. LPA followed COVID-19 Safety Guidelines during this investigation. LPA met with Center Director, Elizabeth Flores and advised Licensee of the purpose of the visit. There were 23 children, two teachers, and five TAs present at the time of the visit. Based upon the evidence obtained through the course of investigation which include observations at the facility, interview with relevant parties there is insufficient evidence to support or disprove that Staff are not providing adequate supervision and Staff are unable to meet the needs of the children. Therefore, these allegations have been determined unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided.