Complaint·April 28, 2026

At 9:30AM, Licensing Program Analyst (LPA), T. Tran arrived at the above licensed facility to conduct a subsequent complaint inspection to conclude the investigation. Upon arrival, LPA met with Site Supervisor, Maricela Villavicencio and Education Coordinator, Guadalupe Lopez. Based on the information that was gathered through interviews and record reviews. On 2/03/26, the facility representative provided video footage showing S1 (see LIC 811) grabbing C1 by the right leg and appearing to squeeze and pinch the child’s thigh before lifting and moving C1’s leg. The child began crying and was observed rubbing the affected area. On the same day, S2 grabbed C1 left hand and pulled child toward a cot, then forcefully showed C1 onto the cot. The child remained lying on the cot with no movement observed. Interviews conducted with staff and others confirmed that children were hurt and handled in a rough manner at the facility. These corroborating statements support the allegation. Therefore, the complaint is substantiated. A finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. Facility was cited type A deficiency. Please see Complaint Investigation Report LIC 9099D for deficiency cited. Upon receipt of a Type A deficiency, facility shall post and provide copies of this licensing report to parent/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. An exit interview was conducted, and a notice of site visit was provided to facility representative, Maricela Villavicencio.