complaint·October 12, 2021

On 10/12/2021 Licensing Program Analyst (LPA) Isabel Ortega conducted a complaint investigation at the facility to deliver complaint investigation findings. LPA met with licensee Cruz, who guided LPA on a tour of the facility. Upon arrival LPA observed no children in care. During this investigation, LPA received pertinent documents related to this investigation, which included Facility Roster and other documentation related to the allegation. LPA interviewed the complainant, Licensees, parents and children. According to interviews conducted and observations completed the allegation of Personal Rights: Licensee kicked daycare child is deemed to be UNSUBSTANTIATED, a finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. An exit interview was conducted, a copy of this report and a notice of site visit report were provided to facility.