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Inspection visit

complaint

CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZALicense 1974943322 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

allegations. Based on LPA\342\200\231s interviews the preponderance of evidence standard has been met; therefore, the allegations are found to be substantiated. Staff yell at day care children. It was obtained during the internal investigation witnessed and disclosed that multiple staff yells at day care children. Substantiated Staff handles children in an inappropriate manner. When interviewing staff, it was disclosed and witnessed a staff pulling on a child\342\200\231s arm real aggressively. LPA Doris Whitmore informed licensee Da Vida Brown this report dated 11/19/2025 document(s) one Type A Citation Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Doris Whitmore informed the licensee Da Vida Brown to provide a copy of this licensing report dated 11/19/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. An exit interview was conducted and a copy of this report, appeal rights, D- page was given to Da Vida Brown.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • PERSONAL RIGHTS

    (a) The licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat,mental abuse or other actions of a punitive nature including but not ..... This requirement was not met as evidence by: Staff witnessed and observed a staff pulling on a child's arm real aggressively. Staff grabbed a child by the arm

FAQ · About this visit

Common questions about this visit

What happened during the November 19, 2025 inspection of CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZA?

This was a complaint inspection of CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZA on November 19, 2025. 2 citations were issued: 1 Type A (serious) and 1 Type B.

Were any citations issued to CRYSTAL STAIRS HEAD START - HAWTHORNE PLAZA on November 19, 2025?

Yes, 2 citations were issued (1 Type A, 1 Type B). The first citation was for: "(a) The licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unus..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.