Complaint·March 11, 2026

After conducting verbal interviews with staff members, visual observations, and record review the conclusion has been reached, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. During interviews with staff members they did admit that never is a child left alone in distress/crying without staff members finding out the reason and consoling the child. Staff did admit children cry over toys, during drop off, when parents have a new baby and when child is going through the transitional period. Teachers state they always visually supervise the child whom may be upset after trying to console the child. Never is the child left alone. LIC 9213 Notice of site visit and appeal rights were provided and reviewed. An exit interview was conducted with Director, Ofelia Watanabe. A copy of this report was provided.