complaint·July 24, 2024

another child, staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports and licensee did not report injuries to authorized representative. The allegation that licensee violated the personal rights of daycare child resulting in an injury, staff handled daycare children in a rough manner, staff used inappropriate form of discipline, staff did not prevent daycare child from being harmed by another child, staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports and licensee did not report injuries to authorized representative, have been found to be unsubstantiated. Per Licensee, there are three staff daily, there are cameras that livestream to parents with use of Blink App, parents can view camera footage, and when a child is injured parents are notify immediately when any incident occurs. Per staff interviews, there 2 staff and licensee present daily, there are cameras for parents to view at any time, and if a child is injured then they report it to Licensee who will contact the parents. Per parents interviewed, there were no unreported injuries to their child, licensee provides updates at pick up time, and their children have not returned home with unexplained injuries. Children interviewed did not make any disclosures regarding the allegations. Based on LPA Calvillo's investigation, documents obtained, and statements obtained, it has been determined that the complaint allegations that licensee violated the personal rights of daycare child resulting in an injury, staff handled daycare children in a rough manner, staff used inappropriate form of discipline, staff did not prevent daycare child from being harmed by another child, staff did not inform child's authorized representative of incidents, nor did they provide child's authorized representative with incident reports and licensee did not report injuries to authorized representative, have been found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Ofeyla Ouzounian, Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.