complaint·May 23, 2025

Child #1 stated the Licensee threw a pillow at them and yelled at them to “stop crying” and said “shut up.” Other children interviewed said the Licensee does not yell or use mean words. Some said she talks loudly sometimes, but not in an angry way. Child #2, #4, and #5 said they had never heard the Licensee yell or use bad words. Child #3 stated licensee yelled but did not disclose when or what they yelled. Staff #2 stated that the Licensee talks to children calmly and uses music or toys to help them when they cry. The Licensee also said they use breathing techniques and never yells at the children. Parents interviewed did not disclose any concerns regarding Licensee yelling at children in care Based upon evidence obtained during this investigation, the allegation of, Licensee yelled at child in care, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Exit interview conducted and report was reviewed with Licensee Ruth Flores-Lopez. Notice of site visit was given and must remain posted for 30 days. Child #1 stated they were upset and started to cry because other children were given beds, and they did not. The other children interviewed said they are allowed to lie down and are given blankets and pillows if they want to rest. The Licensee showed LPA a blue cot and said they have five small beds available for children. Licensee stated that if a child gets tired, they are allowed to nap, even if it’s not a scheduled nap time. Since most children reported being given rest items when needed and there is sleep equipment available, no one witness the refusal of napping equipment. Parents interviewed did not disclose any concerns regarding children being denied sleeping accommodations. Based upon evidence obtained during this investigation, the allegation of, Licensee did not provide napping accommodations to child in care, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Exit interview conducted and report was reviewed with Licensee Ruth Flores-Lopez. Notice of site visit was given and must remain posted for 30 days. Child #1 reported that the Licensee grabbed them by the neck and pushed them against the wall because they were crying. However, no other children or staff confirmed seeing this. All children interviewed stated they had never been grabbed or hurt by the Licensee. The Licensee denied ever grabbing children and explained that they calm upset children with music, breathing exercises, or quiet activities. Staff #2 who work at the daycare said they had not seen the Licensee mishandle children. Parents interviewed did not disclose any concerns regarding Licensee grabbing or harming children. LPA reviewed photos showing three faint, surface-level scratches on Child #1’s neck, each about 1 to 2 inches long. These scratches did not break the skin and appeared consistent with what might happen if someone were grabbed lightly by the neck. While photos showed minor scratches on Child #1’s neck, there was not enough evidence to confirm that the Licensee caused them. Based upon evidence obtained during this investigation, the allegation of, Licensee handled child in a rough manner resulting in injuries, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Exit interview conducted and report was reviewed with Licensee Ruth Flores-Lopez. Notice of site visit was given and must remain posted for 30 days.