complaint·October 30, 2025

the purpose of the visit. LPA toured the facility and observed thirty (30) children in care with seventeen (17) adult staff members providing care and supervision. Shortly after Director Olga Montano Benitez met with LPA Castellanos during the tour of the facility. LPA obtained and reviewed the following documents: children's roster, staff roster, personnel records, children’s sign-in & sign-out sheets for the months of June - July 2025 and staff timesheets for June - July 2025. Additionally, LPA initiated staff interviews. Based on observation, interviews and record review, no information revealed that staff do not ensure that classrooms maintain correct staff to child ratios. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with Licensee Zoila Norwood. A copy of this report and appeal rights were discussed and left with the Licensee. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Page 2