Complaint·August 28, 2025

Interviews revealed that C1 and another child (Child #2) were left unsupervised while a staff member (S1) was changing a third child’s diaper. During this unsupervised period, one child scratched the other. According to the facility director, the staff member assigned to the infant room received a verbal warning and was reminded that all children must always be under supervision. Staff were also instructed to request assistance when they are unable to maintain proper supervision. C1 personal rights were violated due to S1 not requesting assistance while attending to C3. Based on the information obtained, the above allegation is deemed Substantiated. A finding of substantiated means that allegation is valid. Facility has been cited a Type B citation personal rights violation 101223(c). Please see LIC-9099D for more information. An exit interview was conducted, and a signed copy of this report was provided to Director Chauncy Smith and Nicole Medina, along with her appeal rights. A Notice of Site Visit was left at the facility to be posted for 30 calendar days.