complaint·October 1, 2021

LPA informed staff of the issue and management contacted their internet phone provider and resolved issue. Facility recently switched from a land line to an internet line and discovered that voicemail had not been activated. LPA called the number while in the facility and facility phone rang and LPA heard voicemail. Facility also received several calls while LPA was present. Based on LPAs observation, and statements obtained from interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter) relating to this allegation have been cited on LIC 9099-D. Based on LPA's investigation and information gathered, a Type B citation is being issued today. Deficiencies are cited in accordance with California Code of Regulations, Title 22, Division 12 (see attached LIC 809d) A Notice of Site Visit is being issued. A Notice of Site Visit was posted today and Site Director was explained that it must remain posted for a period or 30 days. Failure to keep notice posted will result in a civil penalty of $100.00 Upon receipt, facility shall provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. Exit interview conducted and a copy of this report was signed by Site Director, Christina Fernandez via ZOOM app. Appeal rights were explained and amended form emailed to Site Director. This an amended version of report issued to the facility on 10/1/2021 to amend/reflect it is a public document.