complaint·December 16, 2021

During this investigation LPA M. Garcia obtained copies of Children’s roster dated 07/15/2021 & 10/18/2021, Enrollment packet; Admission Policies Agreement from 2016 & 2021, Classrooms Cleaning (restroom, toy, tables) Logs from October 2021 & November 2021, W-9’s and verification letter for cleaning company services from 2006 - present and conducted interviews with Licensee, four (4) day care staff and five (5) parents of currently enrolled children who attend facility. Pertaining to the allegation of facility is not sanitized interviews with Licensee and day care staff all reveal that day care staff sanitize the classrooms; restroom, toys and table daily and in addition, a cleaning company comes out Monday through Friday after business hours to conduct full-scale cleaning and disinfecting of the facility. Based on observations made on 10/18/2021, LPA García observed sanitizing products; hand sanitizing wipes, hand sanitizer, disinfectant wipes, and disinfectant spray (pictures were taken) kept in the classrooms stored out of the reach of children where products are accessible to day care staff. Sanitizing products were observed in quantities to meet the needs of daily use. In review of records, LPA Garcia observed Classrooms Cleaning Log. The Classrooms Cleaning Log identifies staff who records cleaning log for the AM and PM which includes; date, staff initials, cleaning times are logged into a specified area; (restroom, toy and tables). REPORT CONTINUES ON NEXT PAGE 2 OF 4 Regarding to the allegation of facility is refusing to refund a deposit per the contract, interview with Licensee and day care staff determined all staff denied having knowledge of facility refusing to refund deposit. Interview with Licensee determined that Licensee denies having knowledge of any pending refunds from 2016. In review of records, LPA Garcia obtained copies of the Admission Policies Agreement from 2016 & 2021. The Admission Policies Agreement from 2016 and 2021 reads “the registration fee, insurance fee, and deposit are required for enrollment. These fees are not refundable unless the school is unable to admit the child”. Referring to the allegation of facility has roaches, interviews with day care staff and day care parents reveal all staff and day care parents denies observing or having any knowledge of having roaches at the facility. Based on inspection made on 10/18/2021 by LPA García, no observation of any roaches or roach droppings were observed in areas inspected; Classrooms, kitchen, kitchen cabinets restroom and restroom cabinets. In addition, LPA Garcia did not observe any insecticide products in the facility. REPORT CONTINUES ON NEXT PAGE 3 OF 4. Based on the interviews conducted and records review, at this time there is not enough evidence to support the above allegations. This agency has investigated the complaint alleging that in 2016 facility is not sanitized, facility is refusing to refund a deposit per the contract and facility has roaches. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are deemed unsubstantiated. Should additional information become available in the future, this investigation may be reopened. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee, Esther Szeto. REPORT ENDS HERE: PAGE 4 OF 4.