complaint·November 7, 2025

Page 2 Per interviews the parent was verbally told, and it is recommended for all parents of a first-time child that maybe the child start with short part time days at the day care for them to get used to it and how the facility gives the parents that free day to see how the child does before the official start day. Even on the free day the child had his first incident report and parents continued to bring the child on his official start date. Per interviews with staff and declarations obtained, the child was only in care for a couple of days for only a few hours a day and was crying a lot and did not want to do anything with the other children, did not want to eat or sleep, would pinch the staff, kick, throw himself to the ground and even try to climb the fence because he wanted his dad, staff would try to console him and he would say no and he would push the staff away. Staff stated they tried everything, and they even wrote up the incident reports and verbally made mom and dad aware of the incidents and the marks they observed on the child from his actions throughout the day, mom and dad signed the reports that they were aware. Directors stated they may need better communication to show the parents where the incidents took place. Per review of the parent handbook, parents will be given an incident report at time of pick up and it also states if a child needs treatment by a health care professional, the facility will make every effort to contact the parent. They child never needed a medical professional to treat his injuries, however per Interviews it was stated that the mom was contacted regarding the child's injuries because of the way the child was throwing himself to the ground and because of the marks the child sustained by the falls. Although the allegations may have happened or is valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated. The Notice of Site Visit (LIC 9213) \342\200\223 must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights were provided. Exit interview was conducted and report was reviewed with Laura Arellano, Assistant Director.