complaint·November 3, 2025

LPA interviewed staff # 1 - 4. Staff # 1 disclosed that per staff in the classroom they did not observed child # 1 getting hurt- but did observe child # 2 was throwing toys across the room and a toy might of hit child # 1. Staff # 2 disclosed that they were changing diapers and staff # 3 was putting away cots and they did not directly see child # 1 getting hurt, but did observed child # 2 throwing toys. Per staff # 2 they reminded child # 2 that toys were not for throwing and staff # 3 who was putting cots away help child # 2. Per staff # 3 they found out about incident when authorize representative informed them of the incident, but they did not recall being in the classroom when it happened and or observed child # 1 getting hurt. Per Staff # 4 they were not in the classroom when incident happened as they were scheduled out of the classroom at that time. Interviews with children did not disclose how child # 1 got hurt. Child # 2 corroborated that child # 1 had an ouwie on their eye, but did not disclosed how it happened. LPA conducted interviews with parents. Parent # 3 disclosed that there has been some incidents where it seems that staff do not have control of the children and let them run wild. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. LPA's Roxana Lopez and Diana Ortiz informed facility representative Maricruz Flores that this report dated 11/3/2025 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA's Roxana Lopez and Diana Ortiz informed the facility representative to provide a copy of this licensing report dated 11/3/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Maricruz Flores. ----------------------------------pg. 2 of 2 ---------------------------------------------- Staff # 1 disclosed that notices of exposures were sent out after the first case was confirmed. Notices were sent out through the parent app and posted in classrooms. Per staff # 1 all classrooms and toys were being disinfected daily and scheduled a deep cleaning of entire facility- Deep cleaning was conducted 08/19/2025. Additionally, staff # 1 disclosed that all cases had been reported to the licensing department and health department. LPA Lopez confirmed that all cases were reported to the department. Staff # 2 & 3 corroborated that notices were sent out to parents and that a posting was placed in the classroom. Per staff toys are disinfected, anything that can be wash is washed and surfaces are also disinfected throughout the day/ LPA conducted interviews with parents who corroborated that they had been informed of the hand foot and mouth cases via the parent app- some parents corroborated seeing the notices posted in the classroom, however other parent’s stated they haven’t paid attention. This agency has investigated the complaint alleging Facility staff did not prevent hand, foot, and mouth outbreak and Staff did not notify parents of communicable disease outbreak. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Maricruz Flores. ------------------------------------------------------------Page 2 of 2 ---------------------------------------------------------------------