complaint·July 1, 2025

On July 01, 2025, at 9:00 AM Licensing Program Analyst (LPA) A. Carter conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by licensee Carol Galvez. There were 7 children present and 3 staff. During the investigation LPA made observations, conducted interviews, and obtained records. Information gathered through interviews with Licensee and witnesses did not corroborate the reporting party’s (RP) concerns and attempts to get more information from the RP were unsuccessful. Parents expressed satisfaction with the childcare services provided, confirmed they had no concerns about supervision, and felt their children were safe. All staff corroborated that children are continuously supervised both indoors and outdoors. Witnesses denied ever hearing the licensee speak inappropriately to children or tell them to stop crying. Children stated they feel safe and are always supervised. LPA did not observe any concerning behaviors during multiple visits, therefore the allegation are Unsubstantiated.