complaint·October 18, 2023

According to the director, she was not at the facility at the time of the incident. However, staff called her as soon as it happened. According to the staff mentioned, child was playing with a child size shopping cart. Staff asked child to stop running as staff did not want child to trip or run into someone. According to staff, child proceeded to run with the cart again. While doing so, child caught the wheel on the cart on the carpet, stopped abruptly and while trying to catch himself, fell and hit the bookshelf. Staff reported that child fell on bookshelf and was not crying. Staff stated that child was taken to the bathroom to inspect his arms after bruises were observed. No other staff witnessed the incident. Parent was notified and the facility reported the incident to licensing. Based on the above, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview conducted with the director. Copy of report provided and Notice of Site Visit provided and shall be posted for 30 days in an area accessible for review.