complaint·September 5, 2025

On 9/4/2025 an unannounced investigation to deliver findings for a complaint was conducted by Licensing Program Analyst (LPA) Monica Ruiz. LPA met with Licensee, Priscilla Hayes and obtained a census of 3 children present. During the course of this investigation, LPA interviewed Reporting Party/Witness 1 (RP/W1), Staff 1 (S1), Children 1-13 and Parents 1, Parent 3, Parent 5, and Licensee. During interviews conducted, Licensee and Staff 1 admitted that Licensee yells at day care children when Licensee cannot reach the child in time and the child is about to injure themselves or hurt another child. Through interviews conducted with children and parents by IB, Child 13 disclosed that Licensee yelled at them one time. Based on LPAs observations and interviews which were conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter are being cited on the attached LIC 9099D. A Notice of Site Visit was provided and must be posted for 30 days. An exit interview was conducted, and a copy of this report was provided to the Licensee, Priscilla Hayes.