complaint·March 6, 2024

and Infant Toddler Report Form. LPA also reviewed facility files for 5 children and obtained copies of any Ouch Reports, Biting Notifications, Daily Reports, and signed Biting Policy's in the 5 children's files. In addition, LPA reviewed staff timecards and parent sign in and out sheets for the dates of 9/22/23 and 9/27/23. Allegation: Staff did not ensure children were allowed to participate in activities with other children According to the allegation, staff would isolate children by placing them in a corner as a form of punishment. Staff and parent interviews conducted revealed no disclosures regarding children being placed in a corner as a form of punishment. During interviews staff stated when children misbehave, they use redirection and talk with the children. All staff stated they have never witnessed any staff place children in a corner as a form of punishment. Parents interviewed stated they had no concerns with the care and supervision being provided to their children. During visits, LPA did not observe any children separated from the group, left unsupervised, or placed in a corner. Allegation: Children sustained unexplained injuries while in care Allegation: Staff did not ensure reporting requirements were followed According to the allegations, parents are not always notified of scratches or bruises that occur at the facility, and do not always receive an incident report when children are injured. Staff interviewed stated the facility policy is to give parents an ouch report for any injuries received at the facility. Staff stated they do not know of any instances when parents have not received an ouch report for an injury of a scratch, bruise, or more severe injury which occurred at the facility. Parents interviewed did not disclose a failure to receive incident reports for injuries. LPA observed biting notifications and ouch reports in children’s files reviewed by LPA. Page 2 of 3 Allegation: Staff did not ensure adequate care and supervision was provided to children in care According to the allegation, staff are on their personal phones and not watching the children. Staff interviewed stated staff are not permitted on their personal phones except during breaks. Staff stated on occasion, staff call parents regarding children in care on their personal phones. Parents interviewed stated they were happy with the care and supervision being provided at the facility. LPA Babcock reviewed staff timecards and parent sign in/out sheets for 9/22/23 and 9/27/23 and observed the facility had adequate staffing on those days. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Office Manager, Cynthia Alvarez. Page 3 of 3