complaint·October 15, 2025

Allegation #1: Staff force feeds infants in care The complaint alleges Staff #1 has been aggressive with feeding bottles to children in care. During interviews conducted, four staff stated they have observed Staff #1 force feed an infant a bottle. Staff #2 stated, “(Staff #1) doesn’t take the indication that they don’t want the bottle anymore and try to have them finish the bottle. If you tell (Staff #1) they don’t listen and ignore you. We have tried to tell the office and they have had a talk with (Staff #1). Staff have witnessed (Staff #1) and babies are kicking their feet and fighting the bottle and (Staff #1) is determined to make sure they get fed.” Staff #3 stated, “(Staff #1) is feeding the baby and they cry like they don’t want it anymore and (Staff #1) keeps on feeding the baby and forcing the baby to drink the milk. I tell (Staff #1) not to, but they still do it.” Staff #3 stated they have observed Staff #1 force feed an infant a bottle twice. Staff #4 stated they observed, “a child was really fussy and squirming around and I said “they don’t want it. Try again later. Then (Staff #1) turns in a way we can’t see (Staff #1) force feeding the bottle.” Staff #6 stated, “I have told (Staff #1) numerous times to stop and there are times they would ignore me and continue. (Staff #1) wants the child to finish the bottle to the last drop and if it takes the whole hour til the bottle finishes, they would do it”. Staff #6 stated they have seen (Staff #1) force feed an infant “every day”. During interviews Staff #1 was asked when they stop feeding an infant a bottle and they replied, “When they finish the bottle”. Allegation #2: Staff uses inappropriate language with infants in care The complaint alleges that a staff member in the infant room was observed getting frustrated with children in care and has been observed stating “ugh stop! You're due for a bottle, ughh just drink” and “ugh stop, your soo annoying “. During interviews conducted, Staff #2 and Staff #6 stated they have observed the same staff member get frustrated with an infant and say “ugh stop! Your due for a bottle, ughh just drink” to infants in care. Staff #6 stated they have observed the same staff member get frustrated with an infant and say, “ugh stop, your soo annoying “. Page 2 of 3 Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D. LPA Babcock informed facility representative, Magali Perez that this report dated 10/15/25 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Lilli Babcock informed the facility representatives to provide a copy of this licensing report dated 10/15/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview conducted, and the report was reviewed with Assistant Director, Magali Perez . Page 3 of 3