Incident investigation·April 14, 2026

On 04/14/2026 Licensing Program Analyst (LPA) Mary Silva conducted an unannounced case management inspection. LPA met with Director Nicole Santos and Co-Director Danielle Rocha and explained the purpose of the inspection. The purpose of the inspection was to obtain additional information from the facility regarding an incident reported to the Regional Office. LPA was led on a tour of the facility. Census was taken. LPA observed 4 children with 1 teacher and 1 assistant in the infant classroom and 12 children with 2 teachers and 1 assistant in the toddler classroom. The department received an incident report via email from this facility on 04/06/2026 for an incident that occurred in the toddler classroom involving a child that sustained an injury on the right leg. During the course of the investigation LPA interviewed Director, Co-Director, and 3 staff that were present in the classroom during the incident. LPA reviewed video footage from the date of incident 04/06/2026, photographs were taken of the injury, and the bookshelf, copy of the facility roster, personnel report were obtained and other documents pertaining to the incident. According to interviews conducted incident occurred on 04/06/2026 at approximately 11:15am shortly after returning from the outdoor area. Staff #1 began to change diapers, Staff # 2 was setting plates for lunch and Staff #3 was in the carpet area gathering children for circle time. Per Staff # 1 Child #1 was in the library area attempting to climb onto the small bookshelf. Staff # 2 observed child #1 fell on the floor next to the bookshelf. Staff #3 observed child #1 crawling towards the carpet area and began to cry when attempting to stand up. Staff #3 picked up child and observed a bump on the middle of child’s right leg between the knee and ankle. Facility staff applied an ice pack on the right leg and called guardian. Page 1 of 2 Per director, guardian informed facility child #1 was taken to seek medical attention that evening. Child #1 sustained a fracture requiring a cast on the right leg. According to the video footage child was observed to be in the library area at approximately 11:17am, walked to a small bookshelf size 20 inches (height) by 27 inches wide and tumbled down from the bookshelf to the carpet. Child#1 made several attempts to stand with difficulty and crawled to staff #3. This incident posed an immediate risk to the health and safety of the child in care. Based on the information verified during the inspection of the incident, the following deficiencies listed on the attached LIC 809D (deficiency page) are being cited in accordance with California Code of Regulations Title 22. Deficiencies that are being cited need to be cleared to protect the children’s health and safety. LPA informed Director Nicole Santos that this report dated 04/14/26 documents 1 type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety and personal rights of the children in care. LPA informed Director Nicole Santos to provide a copy of this licensing report dated 04/14/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parent/guardian for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement must be placed in the child’s file for verification. Licensee shall post report documenting Type A citation along with Notice of Site Visit Form in an area accessible for review for 30 days or a civil penalty of $100 will be assessed. An exit Interview was conducted, a copy of this report and appeal rights was provided to Director Nicole Santos. Page 2 of 2