Complaint·December 26, 2023

Licensing Program Analyst (LPA) T. Tran made an unannounced visit at Chalco Family Childcare home for the purpose of delivering the finding for the above complaint allegation. After reviewing the full investigation of the above personal rights allegation, the Licensing Department has evaluated the evidence and thereby confirmed the following: during the investigation conducted by IB Investigator J. Lozano, victim's mother was uncooperative and refused to allowed child to be interviewed. And other parties involved confirmed they were unsuccessful to contact the victim. Therefore, there was no credible evidence to support or disprove the above personal rights allegation occurred at the Chalco daycare, this allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative, Dioselina De Chalco. \