Complaint·March 12, 2025

Based on the LPA's observations and interviews which were conducted and record review it was found that there is no evidence to confirm the allegations. Interviews were found to be inconclusive therefore allegations could not be substantiated. Interviews with children prove that they are content while in care. Based on observations LPA's did not observe any violation of personal rights. Interviews with parents proved they are content with care children are provided and have not observed any negative behavior towards children. Interviews with staff confirm they receive personal rights training in addition a consultant comes to the center to provide specialized training to meet the needs of the classroom. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies will be cited today 03/12/25. A notice of site visit was given and must remain posted for 30 days. Exit interview was conducted with Jessica Castro, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role. Page 2 of 2