Complaint·April 28, 2021

A review of the information obtained deemed that the rash was not due to an unusual act at the day and that the physician’s observation of the rash was not “unusual”. All staff interviewed stated that a child’s diaper is changed following the day care schedule or as needed and documented through Smart Care Application. Smart Care Application is a form of communication where parents can follow their child’s daily activities including diaper changes. A review of the Smart Care Application for the subject of the investigation found that there was no record of child being changed. According to S4, staff had forgot to document. According to Staff #1, 2 and 3, child was changed, however, the system may not have been working due to internet connection. P3 and P4 made no disclosures of diaper changing issues. Based on the evidence obtained during the course of the investigation through interviews and record reviews the evidence does not support, nor disprove the above allegation that the day care neglected to change C1’s diaper. Therefore, the allegation has been determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit Zoom interview has been conducted with Director, Jennifer Campbell. Appeal Rights were verbally explained to the Director. A copy of this report has been signed by LPA Jose Guzman. This report along with the Appeal Rights will be e-mail to the Director, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. The Director agrees to sign the bottom of each page of the LIC 9099 and return the originals to LPA Jose Guzman in-person or via U.S. Mail. A Notice of Site Visit was not provided to Director since a physical inspection was not conducted. Page 2 of 2