Complaint·April 9, 2026

Allegation: Infant sustained bruises due to staff neglect According to the allegation, Child #1 (C1) sustained bruises and scratches on multiple occasions at the facility. Complaint states that on 1/16/2026, parent of C1 observed a bruise on the head of C1. Complaint also states parent did not notice the bruise at first because hair of C1 was covering the bruise on the head of C1. LPA conducted interviews with staff working in the classroom of C1, including those working in the classroom on 1/16/26. Staff interviewed stated they did not observe any bumps or bruises on C1 on 1/16/26. Staff stated they did not observe C1 cry on 1/16/26 while in care and did not observe C1 behaving in any way unusual from any other day on 1/16/26. During interviews, staff stated they perform a Daily Health Check in the morning and at last diaper change of all children in care. Staff #1 stated, "we check when they come in and when they go home for the day that there are no boogies, marks or scratches, bruises, teeth marks from other children or anything. We do an ouch report if there is an injury and we write it on our Daily Log at the bottom if there are any marks, injuries, bruises, etc". Staff stated they did not observe any bumps, bruises, or marks on C1 on 1/16/26. During interviews, Staff #1 (S1) stated that on 1/16/26, at approximately 4:30 pm and approximately 5 minutes before parent picked up C1, S1 wet and combed the hair of C1 to the side and washed their face and did not observe any marks, scratches, or bruises on C1. S1 stated they had a clear view of C1's forehead at the end of the day when they were brushing C1s hair on 1/16/26. Staff #2 (S2) also stated in interviews that they observed S1 wet and comb the hair of C1 and was able to see the forehead of C1 and did not observe any marks, bruises, or scratches on C1. During the investigation, LPA obtained a copy of the facility's Daily Health Check form for the month of December 2025 and January 2026 and observed there were no injuries noted for the date of 1/16/26. The only notation on the Daily Health Check for 1/16/26 was "N" which the key at the top of the form states indicates "Nasal Discharge". Complaint also states that Director told parent they had to remove items from the class as C1 hurt themself with the item. During interviews, Director stated , "On 12/9/25 there was a wooden stove and C1 bumped their head on the stove. There were no marks on C1 but we ended up removing the stove because we didn't want any child to fall on it again". LPA inspected the infant classrooms on 2/3/26 and 4/9/26 and did not observe any safety concerns. Page 2 of 3 During interviews, Director stated the facility does have cameras in the infant room and Director stated she reviewed the camera footage from 1/16/26 and did not see anything of concern. Director states the camera footage only saves for a period of 3 days. Director stated mom of C1 sent Director a picture of the bruise C1 sustained on 1/16/26, and Director stated, "The picture that mom sent of the bruise was large There is no way my staff would not have seen that". Parents interviewed stated they have not had any issues with unexplained injuries and are satisfied with the care and supervision of their children while at Eagles Nest. All staff interviewed stated they provide constant visual supervision of all children in care. Allegation: Staff do not report incidents to appropriate parties According to the allegation, Child #1 (C1) sustained incidents/injuries which were not always reported to parent of C1. Complaint also states if there was no incident report for an injury, the parent would have to mention it once they saw bruises and staff would "make something up". Staff interviewed stated there has never been an occasion where an injury report was not written when needed and there has never been a time staff made something up. Parents interviewed stated they always receive an incident report when their child has an injury. Parent #6 stated, "I always receive one. They call me first and then they give me an incident report and they put it on the app too". Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. There were no deficiencies cited on the above-mentioned allegation per California Code of Regulations Title 22. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director, Jennifer Campbell. Page 3 of 3