Incident investigation·May 15, 2026

On May 15, 2026, Licensing Program Analyst (LPA) Monique Ayala and Investigator Chet Johnson conducted an unannounced Case Management- Incident inspection. LPA and Investigator were greeted by Assistant Director, Rebecca Adachi who guided LPA and Investigator on a tour of the facility. Shortly after Director, Aracely Ramirez arrived at the facility. There were 7 children observed with 2 staff members. The purpose of the inspection is to follow up on an incident report that occurred on 05/01/2026 and was reported to the department on 05/04/2026; the incident was reported timely. During the investigation, LPA and Investigator interviewed Staff #2 (S2) to Staff #3 (S3). LPA and Investigator obtained a current facility roster, sign in and out sheets for 05/01/2026 and other relevant documentation. LPA and Investigator obtained images of Child #1's (C1) arm with bruisings. LPA and Investigator reviewed and obtained video footage surveillance of the incident. LPA and Investigator were unable to interview Staff #1 (S1) as S1 was not present at the facility; contact information was obtained for S1. C1 was unable to interviewed as C1 was not present at the facility. LPA and Investigator obtained Parent #1 (P1) and Parent #2 (P2). P2 was contacted, there was no answer. LPA left a voicemail with contact information. During interviews, S2 stated on 05/01/2026 at approximately 4:15pm, they observed red marks on C1's arm while conducted a signing group with the children. Per S2, they asked C1 if the red marking's hurt them and C1 moved away from S2. S2 stated they asked S1 if they observed any incidents with C1 as S2 had observed the red marking's. S2 stated, that S1 stated they did not know and stated maybe another child did that or maybe C1 fell from the swing. S2 stated they informed S1 they were going to let C1's parents know something occurred but did not know what had happened. Per S2, P2 arrived to pick up C1 and took C1 to change in the classroom as C1 was wet due to water play. Per S2, P2 came out and asked S2 if they knew where the red marks and scratches were from. Per S2, they stated they had observed the red marking's on C1's arm but did not observe the scratches on C1 back. Per S2, they forgot to mention the red marking's to P2 as they were talking about C1 day. Per S3, they were informed of the incident on 05/01/2026. S3 stated they informed staff on Monday 05/04/2026 that they were going to speak with staff to verify if any incident had occurred or was observed with C1. S3 stated they also informed staff that video footage was going to be reviewed. Per S3, S1 asked to speak with S3 about C1. Per S3, S1 stated they thought they hurt C1. Per S3, S1 stated that C1 was being disruptive during nap time and had to redirect C1 multiple times and may have hurt C1's arm by pulling C1 back multiple times. Per S3, they sent S1 home for the remainder of the day. S3 stated they reviewed the video footage for the incident date and observed S1 being forceful with C1. Video footage surveillance was reviewed, LPA and Investigator observed S1 pull, grab and forcefully lay C1 down on their nap mat. During these multiple incidents, S1 is also heard speaking to C1 with a raised voice and stern tone. C1 is heard to be in discomfort when these incidents are occurring. S1 was observed to have taken C1 shirt off in a rough manner and C1 was forcefully laid down on their mat by S1. During review of the footage S1 was also observed to step out of the classroom leaving the 7 children that were under their care unsupervised for approximately 5 seconds as S1 was placing an unused nap mat back on the rack located in the hallway in front of the classroom. Per S3, S1 had access to a walkie talkie and an iPad to be able to ask for assistance if S1 felt overwhelmed in the classroom. The facility has notified the department of the incident and has reported the incident to other agencies; following their protocol. Per S3, S1 was terminated from the facility after reviewing video footage. Based on interviews conducted, record review and video footage surveillance the facility is being cited 1 Type A deficiency and 1 Type B deficiency in accordance with Title 22 Regulation, see LIC809D's. LPA Monique Ayala informed Director, Aracely Ramirez that this report dated 05/15/2026 document(s) 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Monique Ayala informed the assistant director to provide a copy of this licensing report dated 05/15/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification An exit interview was conducted and a copy of this report along with Notice of Site Visit was provided to Director, Aracely Ramirez.