complaint·May 14, 2025

4/15/25 (exact date unknown), staff observed an incident where Child 1 was not following instructions, jumped onto a toy, and began crying. Staff immediately assisted Child 1 and checked to ensure they were okay. No injuries were observed at the time, and Child 1 resumed playing shortly thereafter. On 4/17/25, around 9PM, Child 1's mother reported noticing a bruise on the left arm of Child 1. The Licensee states that it is possible that bruising occurred during the aforementioned incident; however, staff did not observe any visible injuries, due to Child 1 wearing long sleeves throughout the week and not expressing any signs of discomfort. During the interview with staff, they also denied handling Child 1 in a rough manner. The statements obtained were consistent and corroborated with the account provided by the Licensee. During interviews with the children, they expressed that they enjoy attending the program and did not report any concerns regarding staff interactions with children. The parents interviewed also did not express any concerns related to the allegation mentioned above and were pleased with the services and care being provided to their children. Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Rubina Isahakyan, Licensee including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.