Complaint·March 18, 2026

LPA was unable to interview Reporting Party (RP). Based on information obtained through interviews conducted with the Director, staff, and daycare parents, there were no disclosures made to corroborate the allegation. Regarding the allegation that an infant was handled in a rough manner, Staff #1 through #7 stated they have never handled an infant in a rough manner nor witnessed any staff member handle an infant in a rough manner. Parents interviewed stated they do not have concerns regarding the facility or staff and reported satisfaction with the care their infant children receive. This agency has investigated the complaint alleging infant was handled in a rough manner. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director, Haydee Galvez-Diaz. Page 2 of 2