Complaint·March 11, 2024

In regards to allegation # 1 licensee hit day care child: LPA conducted interviews with complainant, children and parent staff. Authorized representative and victim were not available for interview. LPA conducted interview with staff # 1. Per licensee. they have not hit a child- Licensee, states that if children are having a hard time they talk to the child about the routine, they go down to the children\342\200\231s level to talk about the situation and work out a plan. LPA conducted interviews with parents and children. Parent\342\200\231s statements corroborate that they do not have any concerns with staff and that they are happy with the care their child receives. Children\342\200\231s statements did not disclosed any information regarding allegation. This agency has investigated the complaint alleging Licensee hit day care child. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee Mercedes Caltenco. --------------------------------------------------- pg. 2 of 2 ----------------------------------------------------------------