Complaint·March 28, 2023

Based on the information obtained from the confidential interviews, the licensees and personnel at the facility stated that when a child uses inappropriate behavior or language while in care, the child is redirected and instructed on appropriate behaviors. The licensees and personnel all denied concerns of the care and supervision provided to the children. Parents disclosed not having concerns related to the complaint allegation and had mainly positive feedback to provide regarding the teachers and child care program. The children that were interviewed did not express any concerns, and all confirmed feeling safe at the day care. There were no disclosures from staff, parents, or children that staff did not prevent any inappropriate behavior. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the facility failed to provide adequate care and supervision; therefore, the complaint allegation is unsubstantiated. Appeal rights were provided and discussed with the facility representative. No deficiencies were cited. A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days. An exit interview was conducted and a copy of the report was provided to Licensee, Kelsie Castro.