complaint·July 12, 2024

Licensing Program Analysts (LPAs), T. Tran and A. Padilla conducted a subsequent unannounced complaint visit for the purpose of concluding the investigation into the above allegation. Upon arrival, LPAs met with Veronica Tapia, Director. Upon arrival, LPAs toured the facility and observed proper care and supervision. Based upon the evidence obtained through the course of interviews and record reviewed, there are insufficient evidence to support or disprove the facility terminated a child in care as a form of retaliation. On 1/22/24, the family acknowledge of receipt the parent handbook covered on page 15 on the parent handbook indicated that the facility has the right to refuse service to any child or to terminate attendance without notice when there is a serious problem. Therefore, this allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiency was cited at this time. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative, Veronica Tapia.