complaint·April 3, 2025

Licensee stated that she did not report to the parent because she was not aware that the incident had occurred. Licensee added that if her staff do not tell her then she cannot notify the parent. Licensee reported that the parent of that child did contact her asking what had occurred. Licensee then contacted her staff (S1) who mentioned that the incident must have happened while child was jumping on a play structure but that no one heard cries, and nothing was noticed on the child. Licensee then followed up with parent to inform what staff reported. Both S1 and S2 denied allegations. S1 stated licensee oversees talking to the parents. S1 added that if there is an incident parents are notified at pick up if their child had and injury, like a \342\200\234scrape\342\200\235. S1 added that sometimes licensee will send a text or call to let parents know prior to pick up that their child had an injury, but it is not common for accidents to happen. S1 reported that there was a child that had a scratch in the neck about two weeks ago, \342\200\234I did not hear or see when the injury happen, child was playing in the wooden play house in the backyard and peeking head into the windows of the play house". S2 reported that if an accident occurs children are calmed and soothe. That staff assess the severity of the injury, then takes a picture and Licensee will be the one to text the parents. S2 added that there are times that they do not notice when something happens to a child. That Staff will now check the children when they arrive to make sure they do not have any bruises or injuries. In addition, parent statements did not corroborate the allegation. Parents stated that they have been notified of their child\342\200\231s incidents or illness through telephone calls, text or whatsup messages or in-person during pickup. Based on available information and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensee Evelyn Mora. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.