complaint·August 20, 2021

***page 2*** During the investigation, LPA interviewed eight staff, five parents, eight children and reviewed facility roster, children\342\200\231s daily reports, and staff daily schedules. In regard to the allegation of teachers not adequately supervising the day care children during bathroom time, staff interviewed reported that every class has their own assigned bathroom, and all children all monitored during bathroom time. Some classes have assigned spaces in the bathroom to ensure children are being monitored. In classroom 6,7,8 staff reported that they always have two teachers that assist during toileting time and they are within regulatory compliance. Another staff reported that room 7, 8, and 9 bathrooms are located outside of the classroom and teachers escort the children to use the bathroom which may get chaotic because the children know that the teacher\342\200\231s attention maybe focused on assisting other children, but the children are monitored. Staff reports that children are counted before entering and after exiting to ensure all children are accounted for. Children interviewed reported that a teacher is always present when they use the bathroom and the teacher helps them. In regard to the allegation of staff not alerting the authorized representative with problems that occur during the day. It was reported that management wouldn\342\200\231t allow teachers to address concerns of a child\342\200\231s development with parents when it was believed that a more extensive program may better meet the child\342\200\231s needs. All staff reported that written daily reports are provided to the parents which summarizes each child\342\200\231s behaviors (good/challenging), observations, feeding, and toileting. In addition, staff also communicates to parents by email and telephone as needed. Staff interviewed all reported that all children experiences and observations (good/challenging) are all adequately reported to parents and this protocol is a direct direction from management. Parents reported that they are very satisfied with the care and supervision their children receive, and daily communication about children\342\200\231s day are communicated. Parents interviewed reported no concerns. ***continued on page 3*** ***page 3*** This agency has investigated the complaint alleging that teachers are unable to observe all the day care children during the children\342\200\231s bathroom time which is a lack of supervision, and staff do not alert the authorized representative with problems that occur daily. Based on conflicting statements received during the investigation, we have found that the complaint was unsubstantiated. While the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview was conducted with director Kristin Dickson. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. A copy of their appeal rights (LIC 9058) was given and signatures on this form acknowledges receipt of these rights. All appeals must be in writing and received by the licensing office within 15 business days. The first level appeal is to regional manager; address is above on the report.