Complaint·April 13, 2023

(Page 2 of Report) During the investigation, LPAs interviewed 5 staffs on 04/06/2023 and reviewed record of facility's internal communication text messages and communication with children's representatives. During interviews, LPAs learned that there were Child #1, who showed signs and symptoms of illness on 03/24/2023, 2 other children Child #2 and Child #3, who showed signs and symptoms of illness on 03/30/2023, and child # 4, who showed signs and symptoms of illness on 04/03/2023, while they were in care at the facility. All interviewed staff described procedure regarding illness as followed. When staff observed signs and symptoms of illness, staff will inform the management team, then the management will assess child and will contact the child's representatives to request for child to be picked up as needed. Staff will also post messages on Procare app to inform the parents after the management has assessed the situation. During record review, LPAs reviewed records of the facility's internal communication text messages and facility communication records with children's representative. There were evidence that showed that facility contacted parents to inform of their child's illness. Child #1, who had an allergic reaction at approximately 9am, parents were notified via a phone call and messages on Pro Care app at 9:08am. Child was given medication by the parent and return to class. Child #2, who threw up the first time at approximately at 12:20pm, parents were informed via phone call and message at approximately 12:45pm. Child #2 threw up the 2nd time at approximately 3:25pm, and the parent were informed at 3:25pm via Procare message, parents arrived to picked up child #2 at approximately 3:56pm. Child #3 who had a fever at 4:29pm, parents were contacted at approximately 4:35pm via a phone call and a message on Procare at 4:48pm, child was picked up 5:16pm. Child #4 was assessed during drop off at 8:39am while parents were present in regarding possible illness. Parents informed the facility staff that they would arrange for child to picked up at 1:15pm to go to the doctor via Procare message at 9:34am. (Continue next page ) (Page 3 of Report) Based on the interviews conducted with 5 staff on 04/06/2023, and record review of facility's internal communication text messages and communication records with children's representatives, there is insufficient evidence to corroborate the allegation that Facility staff did not require authorized representative(s) to pick up ill child(ren). Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that facility staff did not require authorized representative(s) to pick up ill child(ren), did or did not occur, therefore the allegation that facility staff did not require authorized representative(s) to pick up ill child(ren) is UNSUBSTANTIATED. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Rebekah Bay. (End of Report)