Complaint·April 21, 2023

page 2 On 04/14/23 The Regional Office Received a complaint alleging that the facility was out of ratio . Specifically during closing one staff#1(S1) was left with 16 children. The review of records, pro care application indicated at 4:00pm there were 36 children present and 3 teachers present. At 4:30pm there were 28 children present and 3 teachers. Interview with all 5 staff indicated they have not been out of ratio. LPA was unable to interview S1 as s/he is no longer working at the facility. All staff interviewed were consistent in terms of supervision procedure for closing. LPA was advised that from 3:15 to 3:30pm all classrooms are on outside playground (weather permitting) and all teachers are outside providing care and supervision. Teachers begin to leave at 4:00pm, but if need be teachers stay until ratios can be met. LPA was advised that staff use a white board and walkie talkies to communicate counts and person who stands by the white board double checks count against the pro care application. If close to reaching ratio staff signal a breaker or another staff. Last person on the yard goes into classroom once they are in ratio, usually by 5:00pm. LPA interviewed 3 parents, 3 out of 3 parents interviewed did not divulge any concerns with ratios. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . An exit interview was conducted with director Bay. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to the address listed.