complaint·September 13, 2023

Allegation: 1) Staff pushed day care child Interview with the complainant: The LPA attempted to reach the complainant on July 18, July 19, and July 21 leaving a voice mailbox each time. The complainant did not return the phone calls. Interview with staff: On 7/19/2023 the LPA interviewed 10 staff. All staff interviewed denied ever having pushed a child forcefully. All staff interviewed denied ever having violated the personal rights of children or having witnessed a staff violate the personal rights of children. S1 disclosed that she/he sometimes pushes children gently when guiding them in a particular direction. On 9/13/23, Director Regina Keith stated that minor incidents (incidents that don\342\200\231t require medical attention or first aid) are not recorded but are reported to the parent via Brightwheel app. Interview with children: On 7/19/2023 the LPA attempted to interview five (5) preschool children. Children were not qualified due to limited language abilities and age. Interview with Parents: On 9/8/2023, LPA called 6 parents for an interview and was able to speak with 2. The other 4 parents did not return the LPA\342\200\231s call. The two (2) parents who were interviewed did not disclose any information that corroborates the allegations. Record review: On 9/6/2023, LPA attempted to review the video footage provided by the facility staff. The footage could not be reviewed. On 9/13/23, LPA reviewed staff and children records and did not observe any recorded incidents of children being pushed by staff. Allegation: 2) Staff yells at children. Interview with the complainant: The LPA attempted to reach the complainant on July 18, July 19, and July 21 leaving a voice mailbox each time. The complainant did not return the phone calls. Interview with staff: On 7/19/2023 the LPA interviewed 10 staff. All staff interviewed denied ever having yelled at children. All staff interviewed denied ever having violated the personal rights of children or having witnessed a staff violate the personal rights of children. S1 disclosed that she/he is naturally loud but denied ever yelling at children out of anger. S3 stated that she/he has used a loud voice to get children\342\200\231s attention when the children are loud but denied ever yelling at children. S3 disclosed she/he noticed some teachers are louder but could not identify the teachers. Interview with children: On 7/19/2023 the LPA attempted to interview five (5) preschool children. Children were not qualified due to limited language abilities and age. Interview with Parents: On 9/8/2023, LPA called 6 parents for an interview and was only able to speak with 2. The other 4 parents did not return the LPA\342\200\231s call. The two (2) parents who were interviewed did not disclose any information that corroborates the allegations. Record review: On 9/6/2023, LPA attempted to review the video footage provided by the facility staff. The footage could not be reviewed. On 9/13/23, LPA reviewed staff and children records and did not observe any recorded incidents of staff yelling at children. Based on interviews and records review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Director Regina Keith. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.