complaint·December 13, 2023

Page 2 During the investigation, LPA interviewed the reporting party (RP), interviewed staff, interviewed parents, and reviewed documentation. On 11/21/2023 LPA interviewed the reporting party (RP) who stated their child (C1) was expelled from the childcare center without notice. RP also stated the childcare center did not follow their admissions procedure and contract. On 11/21/2023 LPA reviewed the Admission Agreement, Parent Handbook, and Contract that was signed by the parent/guardian of C1. In the admissions agreement it reads \342\200\234If the child\342\200\231s behavior becomes inappropriate or endangers any other child/children and /or him or herself, or if the child requires ongoing one-on-one supervision or if the child is assessed to be beyond the staff\342\200\231s expertise to deal with behavior, the parent will be asked to withdraw the child from the program. All efforts to find alternative care and services will be offered.\342\200\235 On 11/21/2023 LPA reviewed documentation showing staff provided two separate Saddleback College Child Development Center Accident reports that was sign by the parent/guardian of C1 and an ongoing record of behaviors. The reports show C1 was physical with a child and physical with a staff member at the childcare center on separate occasions. A third report was reviewed showing C1 became physical with another child causing that child to have swelling to the back of the head. On 11/21/2023 staff provided LPA an email showing they provided the parent/guardian of C1 other possible care services but the parent told the staff a different source would be helping with finding alternate care. On 12/13/2023 parent interviews were conducted via phone call. LPA reached out to 10 parents and out of 10 parents, 3 parents were able to be interviewed. All parents interviewed stated they received the admissions agreement and parent handbooks during enrollment. Continue to Page 3 Page 3 Based on LPA\342\200\231s observation of documentation, staff interviews, and parent interviews, the complaint alleging (1) Staff did not follow expulsion procedures is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report was reviewed with Director Krisanna McCord . Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100. Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.