complaint·June 20, 2024

Page 2 During the investigation, LPA interviewed the reporting party (RP), interviewed staff, interviewed parents, and reviewed documentation. On 11/21/2023 LPA interviewed the reporting party (RP) who stated their child (C1) was expelled from the childcare center without notice. RP also stated the childcare center did not follow their admissions procedure and contract. On 11/21/2023 LPA reviewed the Admission Agreement, Parent Handbook, and Contract that was signed by the parent/guardian of C1. In the admissions agreement it reads \342\200\234If the child\342\200\231s behavior becomes inappropriate or endangers any other child/children and /or him or herself, or if the child requires ongoing one-on-one supervision or if the child is assessed to be beyond the staff\342\200\231s expertise to deal with behavior, the parent will be asked to withdraw the child from the program. All efforts to find alternative care and services will be offered.\342\200\235 On 11/21/2023 LPA reviewed documentation showing staff provided two separate Saddleback College Child Development Center Accident reports that was sign by the parent/guardian of C1 and an ongoing record of behaviors. The reports show C1 was physical with a child and physical with a staff member at the childcare center on separate occasions. A third report was reviewed showing C1 became physical with another child causing that child to have swelling to the back of the head. On 11/21/2023 staff #1 (S1) emailed LPA stating S1 was gathering information for parent #1 (P1) about other possible care services for P1, including Care.com and Shine Learning Alliance, but when P1 stated in an email that CUSD would be helping P1 find alternate care, S1 offered to continue to work with them as needed. S1 was unable to provide documentation showing P1 was provided with referrals including Care.com and Shine Learning Alliance as mentioned in the email dated on 11/21/2023. Continue to Page 3 Page 3 LPA reviewed an email from P1 dated 11/8/2023. P1 email mentions they are still working with CUSD on C1 goals but did not mention CUSD would be helping P1 find alternate care for C1. Per Assembly Bill 2806, programs shall maintain documentation of referrals and follow-up made to ensure the families are connected to the appropriate resources. On 12/13/2023 parent interviews were conducted via phone call. LPA reached out to 10 parents and out of 10 parents, 3 parents were able to be interviewed. All parents interviewed stated they received the admissions agreement and parent handbooks during enrollment. Based on LPA observation, documentation, staff interviews, and parent interviews and information received from reporting departments, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 12, are being cited on the attached LIC 9099-D. Exit interview conducted and report was reviewed with Assistant Director Tracey Magyar . Notice of site visit was given and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100. Appeal Rights were explained. The Assistant Director was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.