Follow-up on corrections·April 19, 2024

On 04/19/2024, Licensing Program Analyst (LPA) Romy Castanon conducted a Case Management due to information provided to LPA during visit on 01/29/2024. LPA met with Principal/On Site Administrator Guadalupe Manzanilla and explained the reason for today\342\200\231s visit. Director/Off Site Administrator Lauren Pattulo joined via telephone conference call. A review of the Facility Personnel Report Summary on 04/19/2024 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During LPA\342\200\231s visit on 01/29/2024, LPA interviewed five (5) staff members. During interviews, 4 out of 5 staff stated they have witnessed Staff #1 (S1) raise their voice at the children. 3 out of 5 stated they have heard S1 raise their voice or yell at children almost every day. Staff mentioned S1 will use a very loud stern voice and instruct the children to be quiet. Staff stated they have adapted to the intensity or volume of S1\342\200\231s voice. LPA also observed and heard S1 speaking to children in a loud and direct manner throughout their facility visit. Based on LPA\342\200\231s observation and interview with 4 staff members, the facility is being cited in accordance with California Code of Regulations, Title 22, Division 12, Section 101223 (a)(3) Personal Rights is cited on the attached LIC9099D. Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Principal/On Site Administrator Guadalupe Manzanilla. Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. Licensee shall have LIC9224 (Acknowledgement of Receipt) signed and kept in each child's file. (End of Report)