complaint·May 7, 2025

On 2/19/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegation listed above: Reporting Party (RP) alleged that facility staff are operating out of ratio. On 2/24/2025, LPA Castro made an unannounced visit to the facility and interviewed staff. Director provided LPA with facility roster, staff timecards and other documents pertinent to the investigation. During the investigation, LPA interviewed staff and parents. Four (4) interviewed staff disclosed that they had observed the facility operate out of ratio. Four (4) parents disclosed concerns regarding ratio. Three (3) parents did not answer. LPA attempted to interview ten (10) preschool children, but they did not meet the interview criteria based on eligibility and age. The Orange County Regional Child Care Licensing Office has investigated the complaint alleging staff is operating out of ratio. Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101216.3(a) Teacher-Child Ratio is being cited; see LIC 9099D. Due to the Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day, and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00 A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Inez Mayo. End of Report.