complaint·April 7, 2026

Reporting Party (RP) stated that on 02/23/2023, Parent 6 (P6) went to the daycare center to check on P6’s children and determine if they needed to be picked up, as it was 5:45 p.m. and the center was closing soon. The RP stated that P6 attempted to provide P6 identification, but the Staff #1 (S1) refused to look at it but instead proceeded to call the children’s parent. Then, S1 denied P6 from picking up P6’s children. The RP also stated that P6 observed the children’s maternal grandmother sign out the children under the children’s parent pin. The LPA attempted to contact the RP but did not receive a response. During the investigation, LPA toured the facility, interviewed 5 staff, 5 parents, and obtained pertinent documents. LPA did not interview the children because they are no longer enrolled at the daycare. Regarding the allegation of “Staff denied authorized representative access to children at daycare.” During the physical plant inspection today, 02/12/2026, LPA reviewed the LIC700 and P6’s name was not listed on there. During the staff interview, 5 out of 5 staff denied the allegation of “Staff denied authorized representative access to children at daycare.” Staff #1 (S1) stated that S1 checked P6’s name and ID, and P6’s name was not listed on both the SproutAbout Application and the LIC700 in the additional persons who may be called in an emergency. Therefore, S1 didn't allow P6 pick up P6’s children. All staff stated that they use the SproutAbout Application and it shows them who the authorized representatives are to pick up the children; they also check the LIC700 if necessary. Regarding the allegation of “Staff are not ensuring that sign in/out records are accurate.” During the physical plant inspection today, 02/12/2026, LPA reviewed the SproutAbout Application and didn’t see any inaccurate sign in/out record. During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not ensuring that sign in/out records are accurate.” All staff stated that they had never seen any inaccurate sign-in/sign out records before. To ensure sign in/out records are accurate, all staff stated that they follow the SproutAbout Application’s procedure. After they verify a person is an authorized representative, they check the person’s ID. Then, staff enter the parent’s full name or an authorized representative’s full name, the date, and the time in the SproutAbout Application with his or her consent. Page 2 of 3 During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children. Based on LPA’s observations, interviews, and records review, the preponderance evidence of (1) Staff denied authorized representative access to children at daycare and (2) Staff are not ensuring that sign in/out records are accurate has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated. Exit interview was conducted and report was reviewed with the facility representative Karissa King. Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. End of Report. Page 3 of 3