Complaint·November 17, 2025

On 09/30/2025, LPA made an unannounced visit to the facility and interviewed staff. Facility representative provided LPA with children’s roster, Admissions Agreement and other pertinent documents. During investigation, LPA conducted observations of the facility’s teacher child interactions and engagement with children in care. LPA also reviewed incident reports within the last two weeks. LPA also interviewed six (6) staff, contacted six (6) parents, but none responded or were interviewed. Due to age, under 24 months, infants were not eligible to be interviewed. LPA Castro requested to obtain surveillance video for the day of the incident, the facility declined to distribute the footage. District Manager was unable during the 09/30/2025 inspection to view footage with LPA. During staff interviews, all interviewees stated that they themselves had never caused a bruise on a child in care. All staff interviewed stated they had not witnessed another teacher hurt a child or cause a bruise. Six (6) out of six (6) staff provided consistent statements about reporting injuries to parents/guardians. Infants were too young to be interviewed. During the course of the investigation, LPA reviewed facility incident reports and medical documents. LPA Castro also reviewed the facility’s Family Handbook which outlines “Child Accidents and Incidents” on page 31 in the section titled HEALTH AND MEDICAL ISSUES. All six (6) staff provided consistent statements about the facility's requirement and following procedure for reporting incidents. The Orange County Regional Child Care Licensing Office has investigated the complaint alleging 1) Staff caused bruise to infant in care and (2) Staff did not report infant’s injury to parents. Based on the information gathered from LPA’s interviews, observations and record reviews, although the allegations may have happened or is valid, there was not a preponderance of evidence to prove the alleged allegations: 1) Staff caused bruise to infant in care and (2) Staff did not report infant’s injury to parents. Therefore, these allegations are unsubstantiated . A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the director, Inez Mayo Based on information gathered from LPA’s observations, interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is substantiated . California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101226.3(a) – Observation of Child. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the director, Inez Mayo. >>>> END OF REPORT <<<<