complaint·January 21, 2021

Page 2 ***This is an amended version of the original report created on 1/21/21. During the investigation, LPA interviewed 5 staff, 8 parents, 10 children and reviewed facility records. It was reported that staff talked to a day care child in a demeaning way and called the child a \342\200\234tattle teller\342\200\235 after child reported an incident to staff. Staff #3 (S3) reported witnessing Staff 4 (S4) speaking in a demeaning way to C5. S3 reported asking S4 not to speak to the children that way, then checked C5 to ensure the child was okay. S3 did not report this incident to management. S3 stated that days later S4 was laid off and no longer works for the agency. Other staff interviewed were not aware of the incident and have never witnessed children being spoken to rudely by staff. S4 denies that any staff including herself has ever treated or spoke to the children in a demeaning way. Director added that there was never any incident documented regarding S4 being disciplined. Children interviewed stated that the staff treats and speaks to them kindly, and the children did not report any negative experiences. One child initially reported being spoken to in a demeaning way, however at a later date during the investigation the child declined to be interviewed further. Parents interviewed had no concerns with the care of the children. This agency has investigated the complaint alleging that staff made inappropriate comments towards a day care child. We have found that the complaint was unsubstantiated. While the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview was conducted. The report was read and reviewed with the director. A copy of the report and their appeal rights (LIC 9058) will be emailed to Director with a Read Receipt requested to acknowledge report was received. Director was asked to respond to email by copying and pasting \342\200\234I have read and received the Investigation Report, I acknowledge receipt.\342\200\235 Investigation Report LIC 9099 will also be mailed if those options are not available. First level appeals should be sent to the regional manager to the address listed above. All appeals must be in writing and received by the licensing office within 15 business days. The first level appeal is to regional manager. Copies of LIC 811 confidential names list dated 1/21/21 was provided. page 2 During the investigation, LPA interviewed 5 staff, 8 parents, 10 children and reviewed facility records. Staff interviewed reported that they were not aware of any similar incident occurring in the restroom and added that children are always supervised during restroom time. Staff reported the procedure is to allow one child to use the bathroom at a time unless there is an emergency then it is allowed. Staff added that (C10) has been known to follow children into the bathroom while talking with them, however staff redirects the child immediately. S3 reports of an incident involving (C10) and (C5) entering the bathroom together and (C10) was directed immediately to exit. Children interviewed reported that only one person at a time is allowed in the bathroom. Several attempts were made to interview additional children associated to the complaint; however, attempts were not successful. Parents interviewed had no concerns with the care and supervision of the children. This agency has investigated the complaint alleging a lack of supervision resulting in inappropriate behaviors between childcare children. We have found that the complaint was unsubstantiated. While the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview was conducted. The report was read and reviewed with the director. A copy of the report and their appeal rights (LIC 9058) will be emailed to Director with a Read Receipt requested to acknowledge report was received. Director was asked to respond to email by copying and pasting \342\200\234I have read and received the Investigation Report, I acknowledge receipt.\342\200\235 Investigation Report LIC 9099 will also be mailed if those options are not available. First level appeals should be sent to the regional manager to the address listed above. All appeals must be in writing and received by the licensing office within 15 business days. The first level appeal is to regional manager.