complaint·November 12, 2024

LPA interviewed 4 staff members, 4 out of 4 staff stated they have not witnessed staff unable to prevent child from getting bullied by another child in care. Staff 1 (S1) stated, staff often discuss rules with children and reinforce rules, and staff will ask the children about rules. When the children had conflict with other children, the staff will assist the child or children to resolve the issue, discuss the issue together, and staff always inform the parents. Staff 2 (S2) stated, when the children have issues with each other, staff will call the children over, and ask what's happening, and help them resolve the problem; staff will help them and remind them to share toys and materials. Staff remind children to use their words. Staff 4 (S4) stated, if there is an incident, staff will de-escalate the situation; staff will talk to the children involved and find out what happened. Staff inform the parents during pick up time or sometimes staff will call parents. Staff set up a meeting if necessary to resolve issue or discuss the child\342\200\231s behavior. S4 disclosed one-time the children were playing Uno and both C1 and C2 lost the game. Both C1 and C2 threw the cards down on the table and one card passed C1\342\200\231s eye and S4 thought the card may have touched C1\342\200\231s eyelash. C1 did not react or respond to the card. LPA Duron interviewed 4 children. All 4 interviewed children did not reveal any staff violating their rights. LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility. Based on the information gathered from LPAs\342\200\231 interviews, observation, and the record review, the preponderance of the evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of staff unable to prevent child from getting bullied by another child in care did or did not happen; therefore, the allegation is UNSUBSTANTIATED. An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department. The facility representative was informed that the \342\200\234Notice of Site Visit\342\200\235 must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The \342\200\234Notice of Site Visit\342\200\235 must be posted on or adjacent to the door. Page 2 of 2. End of Report.