Complaint·May 29, 2026

(page two of report) Regarding allegation (1) Staff does not ensure facility operates in ratio. LPA interviewed staff members and reviewed documentation provided by the facility. When asked if the facility has operated out of ratio, five (5) staff members stated that they have observed this. Facility provided LPA with documentation for review. LPA reviewed the Staff and Student ratio chart for the date of the alleged incident. The Staff and Student ratio chart is signed and dated by all staff members filling out the form. S2 and S5 stated that at the time of the allegation there were two staff members with 11 infants in care. Therefore, facility was out of ratio at the time of the incident. See LIC 809D for deficiencies cited. The Orange County Regional Child Care Licensing Office investigated the complaint alleging (1) Staff do not ensure facility operates in ratio. Although the allegation may have happened or are valid, based on interviews and record reviews conducted, there was not a preponderance to prove that the allegation did or did not occur, therefore , the allegations are found to be SUBSTANTIATED. See LIC809D for deficiencies cited. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Chantel Hamrick.