Incident investigation·April 16, 2026

On 4/16/2026 , Licensing Program Analyst (LPA) K. Trinh conducted an unannounced case management incident inspection in response to a self-report Unusual Incident dated 3/11/2026. LPA met with Director Alycia Gardiner. LPA observed 49 preschool children with 5 staff during nap time. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. On 3/11/2026 a self-reported Unusual Incident Report (UIR) was filed with the Licensing Office. The facility reported that on 3/9/2026, Parent 1 (P1) informed the Director that they observed Staff 2 (S2) saying, "I don't know why you're crying, I gave you lunch." P1 felt that S2 could have done more during that incident. The facility also reported that on 3/10/2026, P1 observed S2 holding Child 1's (C1) hand up high off the ground. On 3/17/2026, LPA interviewed one (1) staff and obtained pertinent documents; on 3/18/2026, LPA interviewed Parent 2 (P2); on 3/19/2026, LPA interviewed S2 and P1; on 3/27/2026, LPA interviewed Staff 4 (S4); and on 4/6/2026, LPA interviewed the District Leader. LPA attempted to interview the children, but they were not present during the time of the initial inspection. Regarding UIR on 3/9/2026. During staff interviews, S2 and S3 stated that they do not recall saying or hearing anything along the lines of “I don't know why you're crying, I gave you lunch." Both staff reported that some children cry during lunch time because they get impatient. Once they receive their lunch, the classroom becomes quiet. (Continue to page 2) (Page 2) The District Leader shared that they had come out to the facility on 3/12/2026 to conduct observations and interviews with the management team. While observing S2 and S3’s classroom, they did not observe any behaviors pertaining to the UIR on 3/9/2026. During parent interviews, P1 stated that they had observed a staff member in the “middle classroom” saying, “Ugh he’s crying again. I don’t know what he wants. I gave him food already.” They notified the director of their observations. Regarding UIR on 3/10/2026. During staff interviews, S2 stated they were holding some children’s hands to bring them inside from the playground. S4 shared that they were inside the Assistant Director’s office at that time and did not observe or hear anything unusual. The District Leader shared that they had come out to the facility on 3/12/2026 to conduct observations and interviews with the management team. While observing S2 and S3’s classroom, they did not observe any behaviors pertaining to the UIR on 3/10/2026. During parent interviews, P1 stated that they observed a teacher pulling two children as they were coming inside from the playground and yelled, “you can’t be doing that.” P2 was informed that S2 was holding C1’s hand when they were going inside and C1 threw themself back because they didn’t want to go inside. During record review, LPA reviewed the Discovery A classroom transition sheet and incident report. The transition sheet confirms that there were twelve (12) children and two staff present as they were transitioning to the classroom at 11:10AM. The incident report states that, an allegation was reported by a parent that a teacher was moving C1 by pulling their arm. The incident report has been signed and reviewed by the director and C1's authorized representative. Based on LPA’s interviews and record review, the facility was in compliance with regulations, and no deficiency was observed during today’s inspection. Exit interview was conducted. The Notice of Site Visit was posted. Director Alycia Gardiner was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. End of Report.