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complaint1 citation

September 15, 2025

KINDERCARE LEARNING CENTER

What Happened

Complaint investigation substantiated allegations of staff yelling at children and speaking inappropriately. Staff member S3 previously warned about speaking loudly; allegations of physical abuse and rough handling were unsubstantiated.

Observations

  • substantiated: staff yell at children - multiple staff reported hearing S3 yelling with phrases like 'Sit down!' and 'What are you doing?' in angry tone; S3 acknowledged previous warning and stated behavior adjusted
  • substantiated: staff speak inappropriately to children - five staff reported S3 used inappropriate foreign language in classroom and playground
  • unsubstantiated: staff hit children - 16 staff interviewed denied witnessing; 8 children interviewed did not disclose
  • unsubstantiated: staff handle children roughly - staff denied, children reported being treated kindly

Inspector Focus

Personal RightsStaff Conduct

Data sourced from California Department of Social Services (CDSS) public records. Updated weekly. If you believe any information is inaccurate, report it here.